Description |
Under the direct supervision of the Branch Field Service Manager, the Field Service Technician is responsible for properly maintaining a territory of Sharp equipment along with maintaining a high level of customer satisfaction through proper communications and maintenance of equipment.
RESPONSIBILITIES:
Services and maintains a full territory of Sharp equipment commensurate with experience and training.
Resolves at least 85% of service calls without assistance upon completion of training and territory assignment.
Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
Resolves all normal customer relations' situations and communicates unusual customer situations to a higher level.
Maintains parts inventory and achieves acceptable levels of inventory control and usages.
Completes all required administrative functions in an accurate and timely manner.
Cooperates with fellow workers and management to achieve Branch service goals.
Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution.
Performs other duties as prescribed by the Branch Field Service Manager.
SPECIFICATIONS:
High School Diploma or equivalent mandatory.
Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment.
Must possess or achieve Net+ certification within six (6) months of hire.
Must possess strong communication skills and mechanical aptitude.
Must successfully complete Sharp equipment pre-testing and training.
Knowledge of Windows and Microsoft Office software products preferred.
PHYSICAL DEMANDS:
Must be able to travel locally on a daily basis to various customer sites.
Requires frequent kneeling and bending and considerable use of hands and tools. Walking great lengths at a time.
Frequently requires moving or lifting of up to 50 pounds and able to lift 75 on occasion.
Exposure to live electrical circuits.
Exposure to extreme environmental conditions. To include, but not limited to, extreme heat, extreme cold and working with flammable liquids and solids.
Able to work in confined spaces.
Must have specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
ALL APPLICANTS MUST INCLUDE SALARY REQUIREMENTS IN ORDER TO BE CONSIDERED. LOCAL CANDIDATES ONLY, PLEASE.
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Requirements |
See job description
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